Privacy Policy

Effective date: October 20, 2026

Last updated: October 29, 2026

Dr. Implant (“Dr. Implant,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and disclose it, and what choices and rights you may have when you visit our websites, use our forms and assessments, communicate with us, or request and receive our services.

This policy applies to this website, authorized Dr. Implant websites and landing pages, online appointment and smile assessments, website chat and AI assistance, Facebook and Instagram messaging, SMS, phone and email communications, and related digital patient communication services. It does not replace separate privacy notices that apply to specific services.

Healthcare privacy. Information maintained by Dr. Implant that qualifies as protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) is subject to applicable laws and to Dr. Implant’s separate HIPAA Notice of Privacy Practices. Where this policy and the Notice of Privacy Practices differ about PHI, applicable law and the Notice govern. Please do not interpret use of our website or messaging channels as consent to any use of PHI for which law requires specific authorization.

Depending on how you interact with us, we may collect:

• Contact and identification information: name, email address, phone number, preferred language, preferred office, and information you provide in inquiries, forms, newsletter subscriptions, appointment requests, or downloads.
• Dental and health-related information you choose to provide: concerns about teeth or implants, treatment goals, medical or dental history, medicines, symptoms, responses to Smile Profile or other assessments, photographs, attachments, and information related to your consultation or care.
• Communications: messages, inquiry content, responses, conversation history, date and time, platform identifiers, and attachments from website chat, SMS, Facebook Messenger, Instagram messaging (if enabled), phone, and email. Calls may be logged or recorded where disclosed and legally permitted.
• SMS permissions: the telephone number, applicable consent and opt-in records, opt-out choices, and delivery information for text communications.
• Website and device information: IP address, browser, operating system, device type, pages viewed, time on site, interactions, referral sites, campaign attribution information, and cookies or similar identifiers as described below.
• Appointment, payment and financing inquiries: appointment details and financing-related questions. If you apply for financing through a third-party provider, that provider may collect additional financial information under its own policies; do not send sensitive financial credentials to our general chat channels.

We may receive information from services you choose to use to contact us, including Meta platforms, or from providers acting on our behalf, to the extent permitted by law and those platforms’ terms.

We may use personal information to:

• Respond to questions and requests; provide customer and patient support.
• Schedule, confirm, reschedule, and follow up on consultations and appointments.
• Support patient intake, treatment coordination, communication, and authorized healthcare operations.
• Send appointment SMS (consultation follow-up, scheduling, confirmations, and reminders) when you have opted in. We do not send promotional or marketing texts.
• Send newsletters, educational materials, service announcements, or invitations to events where permitted and, when required, with your permission.
• Improve our websites, services, patient experience, communication scripts, staff support, and automated assistance.
• Analyze aggregate or appropriately de-identified trends in questions and conversations to improve information quality and bot performance, subject to applicable laws and platform terms.
• Secure our systems, prevent misuse, troubleshoot problems, and meet legal obligations.
• Measure marketing effectiveness and perform appropriately permitted advertising and remarketing activities. We do not consider the submission of health-related information to grant permission to share PHI with advertising platforms.

We do not use PHI for purposes requiring HIPAA authorization unless we obtain the required authorization or another legally valid basis applies.

Dr. Implant may provide AI-powered assistance on our websites and through supported messaging services. AI may answer general questions about implant treatments and office services, explain published financing information, assist with appointment requests, identify when a human should help, and respond in English or Spanish.

To provide relevant answers, an assistant may process the conversation, information you submit, and relevant prior interactions where lawfully available. Authorized staff may review or take over conversations. We may review conversations to assess quality, resolve errors, identify recurring questions, and improve approved informational content in compliance with applicable laws, contracts, and platform rules.

AI is not your dentist. Automated responses are general information, not a diagnosis, emergency service, individualized medical advice, or a treatment recommendation. A qualified clinician must determine candidacy, treatment and clinical decisions. If you have an urgent medical concern, seek appropriate emergency care rather than waiting for a chatbot response.

We do not permit unrestricted training of public AI models on patients’ PHI merely because they use our chat. When an outside AI vendor processes PHI on our behalf, we require applicable legal and contractual protections, including a Business Associate Agreement when required.

When you message one of Dr. Implant’s Facebook Pages or supported Instagram accounts, Meta may make your messages and certain account/profile identifiers available to our business through its inbox or approved interfaces and APIs. We may access and retain conversation history to respond to you, coordinate services, connect you with staff, and improve support, subject to applicable privacy laws and Meta Platform Terms.

Information you submit on Meta services is also subject to Meta’s independent policies: Meta Privacy Policy. Meta’s platforms are not necessarily suitable for transmitting detailed medical records or other highly sensitive information. We may redirect you to an appropriate secure communication method.

An internally operated Meta integration may support the two Dr. Implant Pages and related authorized accounts. We do not provide a general third-party social networking service through that integration.

If you provide your mobile number and check the optional SMS box on our consultation form, you may receive texts from Dr. Implant to coordinate that consultation: follow-up, scheduling, confirmations, and reminders. We do not send promotional, marketing, or special-offer texts.

• Consent is not a condition of purchase or receiving treatment.
• Message frequency varies. Approximately 1–5 messages per month; actual frequency may depend on your interactions and care.
• Message and data rates may apply.
• Reply STOP to opt out of the applicable SMS program; reply HELP for assistance, where supported by the sending number/program.
• Mobile information, including phone numbers and SMS opt-in consent data, will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes. This does not prohibit disclosure to providers needed to deliver communications on our behalf and under applicable safeguards.

To learn more, review our SMS Terms and Conditions. SMS transmissions may pass through networks outside our direct control, so avoid sending highly sensitive records by ordinary text.

If you subscribe to educational or promotional emails, you may unsubscribe through the link at the bottom of a marketing email. You can also contact us to update other communication preferences. We will honor applicable opt-out requests, subject to legally permitted service or care communications.

You may request to withdraw consent for certain SMS, email or phone communications. Specific care-related communications may be governed by different legal rules.

We may use cookies, analytics tools (such as Google Analytics), and marketing measurement tools, including remarketing technologies from Meta and Google where actually enabled and legally appropriate. These technologies may collect pages visited, traffic sources, device information and other online usage data.

We use appropriate safeguards to avoid impermissible disclosure of PHI through online tracking tools, including on symptom, appointment, assessment, and patient-related pages. We do not intentionally send medical-condition details, patient assessment answers or other PHI to advertising platforms unless lawful and appropriately authorized.

You can limit or disable cookies in your browser; this may affect site functionality. Where applicable law requires additional consent or opt-out mechanisms, we provide them.

We do not sell or rent patient medical records or PHI, or disclose personal information to unaffiliated parties for their independent marketing merely because someone contacts Dr. Implant.

We may disclose information as permitted or required by law:

• To authorized employees and clinicians, for patient care, operations and related service needs.
• To service providers, such as secure infrastructure, communications, scheduling, email, technical support and AI providers, to perform functions for us under appropriate agreements and safeguards; Business Associate Agreements are used where required for PHI.
• To healthcare providers, as permitted for treatment and care coordination.
• At your direction, for example to relevant financing providers or other recipients you authorize.
• For legal and safety purposes, including compliance with lawful requests, protection of rights, safety and security, or enforcement of applicable terms.
• In a business transfer, such as a merger, acquisition, reorganization or sale of some or all assets, subject to applicable legal safeguards and restrictions, including those concerning PHI.

Advertising and analytics vendors may receive limited website information as permitted by applicable law, but this policy does not authorize disclosure of PHI to them contrary to HIPAA or other law.

Our website may link to independent services such as Meta, maps, financing providers, and other websites. Once you use those services, their policies govern their independent handling of your information. We encourage you to read their privacy notices.

Some service providers may operate in other states or countries. Where transfers of personal information occur, we use applicable safeguards and comply with legal restrictions.

Dr. Implant maintains administrative, technical, and physical safeguards designed to protect personal and health information. These include encryption, access controls, secure hosting infrastructure, monitoring, and other security measures appropriate to the sensitivity of the information.

No internet transmission or system can be guaranteed to be completely secure. For medical records or urgent clinical matters, please use the communication methods Dr. Implant designates for those purposes.

We retain information as reasonably necessary for patient care and coordination, communication history, lawful operations, security, and applicable medical-record or other retention requirements. Retention may differ by data type. When permitted and appropriate, information may be deleted, de-identified or securely archived.

A request to delete an online inquiry does not necessarily require removal of records we are legally obligated to keep, including medical records.

Subject to applicable law and verification of identity, you may ask to:

• Access or receive information about personal data held by Dr. Implant.
• Correct inaccurate personal data.
• Delete eligible personal information, subject to medical-record and legal retention requirements.
• Learn about certain uses or disclosures of information.
• Withdraw eligible communications consent, reply STOP to applicable texts, or unsubscribe from marketing email.
• Exercise additional rights involving PHI described in our HIPAA Notice of Privacy Practices.

Requests involving PHI are handled under applicable healthcare privacy requirements, which may specify particular procedures, timelines and exceptions. We do not unlawfully penalize individuals for exercising applicable rights.

To request deletion of information associated with your interactions with Dr. Implant on Facebook Messenger, Instagram, or other services, contact:

Email: info@drimplantexpert.com

Subject: Data Deletion Request

Please identify the Page or channel through which you contacted us and provide enough information for us to locate your interaction. Do not include passwords, government identification numbers or unnecessary medical information in the initial email. We may take appropriate steps to verify your identity.

We will assess and fulfill eligible requests in accordance with applicable law and Meta requirements, while retaining records that must legally be preserved. Deleting our copy does not necessarily delete information Meta independently maintains. For Meta account controls, refer to Meta’s own privacy tools.

Our online patient-inquiry services are intended primarily for adults. By submitting an inquiry or consent, you represent that you are at least 18 years old or the age of majority where you live, or that you are legally authorized to act for a minor dependent. We do not knowingly solicit personal information from minors through general online marketing and messaging channels without appropriate consent or authority.

Where care is provided to minors, additional laws may govern parent/guardian access and consent.

We may revise this policy to reflect changes in services, data practices, technology, or legal requirements. We will post changes with an updated effective date. Material changes may be accompanied by additional notice where required by law. Please review this page periodically.